Good to know.
Important information about your stay at Aliona Apart.

Prices, Advance Payment & Payment Options


PRICES

All prices listed are in Euro for the indicated number of persons per day, exclusive of resort tax and end-of-stay cleaning fee. This fee is charged once per stay.

RESORT TAX
The resort tax per person and day amounts to € 2.50 in summer (May – October) and € 3.00 in winter (November – April) and is charged separately. Children and young adults under 15 years do not pay the resort tax.

ADVANCE PAYMENT & PAYMENT OPTIONS
After having received a written booking confirmation, a down payment of 40 % of the total booking amount is required for each apartment. Advance payments have to be made via money transfer within 14 days, free of charge for the accommodation provider. We accept cash payment in €, EC and credit cards.

ONE-WEEK BOOKINGS


We sincerely hope you understand that we accept only one-week bookings (from Saturday to Saturday) during peak season times. Short stays of 3+ days are available at short notice and on prior arrangement.

Parking & Underground Car Park


One parking lot per apartment is available for free in the underground car park. Further parking lots can be found outdoors (free of charge). Further underground parking lots on request!

APARTMENT CLEANING


Cleaning service for apartments ONCE a week. Further cleaning service only on request and for an extra charge.

General Information


PETS
Sorry, pets are not allowed.

COMPENSATION FOR DAMAGES
Guests are personally liable for all damages caused, lost keys or extremely dirty apartments which require extra cleaning.

SMOKING
Please note that the entire apartment house is a non-smoking area. Enjoy your cigarette outdoors on the balcony or terrace.

Sauna open 5 days / week. Closed on Saturday und Wednesday

Booking Conditions & Cancellation Terms


Bookings are only guaranteed after we have received your advance payment. Otherwise we cancel the reservation.

CANCELLATION TERMS
Until 3 months prior to arrival you can cancel your booking free of charge and your advance payment will be refunded. Please inform us as quickly as possible in written if you have to withdraw from the accommodation contract. Also send a doctor's certificate or a confirmation of the prevention. Cancellation between 3 months and 1 month prior to arrival: we charge 40 % of the booking amount / 1 month to 1 week prior to arrival: we charge 70 % of the total booking amount / 1 week or less prior to arrival: we charge 90 % of the total booking amount.

ARRIVAL/DEPARTURE
In case of later arrival or early departure we charge 100 % of the booking amount. Exceptions are made in case of an accident, severe illness or injury on presentation of a medical certificate or in case of other elemental damages.

TRAVEL INSURANCE
Save money already in advance and take out a travel cancellation insurance provided by our partner "Europäische Reiseversicherung".
Further information details about your "private guardian angel"
.

GENERAL TERMS OF CONTRACT
The general Terms & Conditions of the Austrian Hotel Industry are applied.

Wind down & Enjoy life!
Wind down & Enjoy life!
SPLENDID ALIONA APART OFFERS 7 DIFFERENT APARTMENTS JUST PERFECT TO RELAX AND RESTORE ENERGY.
A WONDERFUL BLEND OF COZINESS, COMFORT AND TOP MODERN DESIGN.